API Support Expert W/M

Are you passionate about solving tricky problems, moving fast and working proactively? Support our partners in the use of our API, and make sure our technical relation is a success.
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At Sencrop we aim at providing high-quality data to our partners in order to help farmers in their daily decisions and in their transition to a more sustainable agriculture.

Many partners and companies are consuming data from our API. You will be in charge of supporting them in the use of this API, and make sure our technical relation is a success.

Are you passionate about solving tricky problems, moving fast and working proactively with customers? Interested in learning new technologies? Join us!


YOUR MISSION 

Within the software team and in close contact with other teams (Customer Happiness, Sales...), your main mission will be to deliver value to customers by helping them get the most out of Sencrop' services.

  • Onboard partners on our API and provide technical guidance along the integration phase
  • Ensure technical troubleshooting 
  • Work with customers to understand how they are using our services, and provide feedback to our Software team
  • Follow-up on integration process with Sales and Customer Happiness team 
  • Working closely with Sales team, remain informed about our partners' business stakes
  • Identify indicators of weird usage (through monitoring, support questions...) to escalate to tech or business teams 
  • Publish and maintain documentation to ease support and partner management as code samples, tutorials or technical articles for the developer community


Technological environment:

  • Rest / OpenAPI
  • js / TypeScript
  • OAuth authentication
  • curl
  • SQL


WHO ARE YOU? 

You are in the right place if you:

  • Have a great customer contact in a technical context; ideally proven with a minimum of 1 year experience in a B2B technical support function
  • Like helping people to reach their goals
  • Are able to solve problems and explain complex issues in a simple way
  • Resourceful regarding technical support
  • Can easily write scripts (js, python, sql...) to fix data, or write a technical walkthrough to help a partner use our API
  • Can troubleshoot problems in API call flow
  • Speak English & French fluently

You recognize yourself? Join the Sencrop adventure!

 

JOIN SENCROP!

Sencrop is a European ag-tech start-up company, based in Euratechnologies (Lille, France), Europe’s third-largest startup accelerator.

18 000 farmers are using our connected ag-weather stations to receive ultra-local & reliable data. Sencrop makes it easy to decide the course of action farmers should take in any weather event & make the right agronomic choices at the right time: crop protection/sowing/irrigation ...

Our mission is to make technology more accessible, using it to make the practice of agriculture more precise, more efficient, and more environmentally friendly. 

Positioned at the cutting edge of innovation in connected agriculture, Sencrop won the top award for its high-precision agrometeorological station and platform at the 2017 SIMA Innovation Awards ceremony.

 

OUR VALUES

  • Customer-centricity: we listen to our customers
  • Personal responsibility: everyone contributes
  • Creativity: we bring ideas, test and learn
  • Honesty: we create an atmosphere of trust and confidence
  • Sharing: a real team spirit
  • Scientific approach: a scientific process for innovation

OUR IMPACT

  • Help farmers – Networked innovation to serve thousands of farmers
  • Environment – A positive impact thanks to precision farming

GOOD TO KNOW

  • Key role in a fast-growing startup
  • Flexible work organisation
  • An international team
  • Specific onboarding & trainings
  • Our hobbies: nature, sport, afterworks, ...
  • An attractive & free employer-sponsored insurance (Alan)
  • Advantages through our CSE (Leeto)
  • Contract: CDI
  • Location: Lille, Euratechnologies. Cool brand new offices in a campus gathering tech companies, schools & thousands of employees!

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

FRANCE

8 Avenue des Saules
59160 Lille Directions View page

Some of the perks at Sencrop

Your happiness is our most important priority. This is why we are offering you a range of perks, for a good work-life balance.

  • 🌾 Meaningful job – Work for farmers & the environment

  • 💪 Key role in a fast-growing startup

  • 🌍 A strong European DNA – English is our working language

  • 🧘‍♀️ Flexible work organisation

  • 💻Tech equipment

  • 📖 Onboarding programme & training

  • 👩‍⚕️ An attractive & free employer-sponsored insurance (Alan)

  • 🤑 Advantages through our CSE (Leeto platform)

  • 🏛 Cool office in the heart of the European Tech

  • 🥳 Afterworks & events

Our mission


At Sencrop, we empower all farmers to make better decisions and reduce their crop risks, with a positive agro-environmental footprint.

Already working at Sencrop?

Let’s recruit together and find your next colleague.

email
@sencrop.com
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