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What makes us proud is when customers leave with peace of mind after our discussion. We're happy that they can concentrate on their production while we take care of the rest.
💼 What is the team's purpose?
For professionals, integrating a new work tool into their routine is a real challenge.
The Success & Support team is there to make the task easier and to ensure that using the application is seamless and straightforward.
🕵🏻 What are the team's jobs?
Customer support
Their role is to solve problems encountered by our customers, both with our hardware products and our software.
Customer success
Their role is to deploy the solution to our users to deliver an ever more complete experience.
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Working in ag-tech is really compelling because you get to help every day the people who feed us. Being one light in the darkness the farmers go through is the best reward we can have.
Manon Bacquet
Customer support officer
💡 Want to find out more about the team's jobs?
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At the centre of the relationship between the customer and Sencrop, we are in daily contact with all the divisions.
We usually work closely with :
▪️ The quality team, to report station malfunctions
▪️ The developers and agronomy engineers team, to sort out bugs in the application and share requests for improvements
▪️ The finance team, to deal with billing issues -
📞 Aircall for call flow management
💌 Intercom for chat
💻 Hubspot for CRM and incident ticket management
🩺 Home-made software for real-time analysis of station health -
⏱️ Reduce customer waiting times by making them autonomous for certain actions
🌀 Achieve an even lower churn rate (and why not zero)
🛠️ Work hand in hand with the Hardware and Software teams to be even more proactive in detecting incidents
👨🏻🌾 Improve the onboarding of our farmers on the application, when they subscribe to new options -
The team is the voice of our customers and acts as a link between them and our in-house teams, reporting bugs and suggesting improvements to the product.
The team is responsible for responding to customers' needs, which may relate to the use of the application, its settings or the functioning of our weather stations installed in the fields of our partner farmers.
